Vedere Institute strives to achieve the highest standards in the provision of services to its students but recognizes that complaints may arise, nonetheless.
As part of its commitment to ensuring the standard and quality of its programs and services, Vedere Institute has established the Student Complaints Procedure to deal with complaints from students. This procedure is intended to enable students to bring matters of concern about Vedere Institute services to its attention and to enable those matters to be investigated and discussed with the aim of reaching a satisfactory resolution, within a reasonable timescale and having due regard to the requirements of natural justice.
Vedere Institute welcomes feedback and treats all complaints very seriously. Students will not suffer any disadvantage as a result of making a complaint in good faith. However, making a complaint that is frivolous, vexatious, or malicious is likely to be a breach of a student’s obligations to Vedere Institute and may result in disciplinary action being taken against that student under the Student Disciplinary Regulations.
Vedere Institute makes a distinction between “Complaints” and “Academic Appeals”, and there are separate procedures for dealing with each. Please read the guidance below carefully to ensure that you are following the correct procedure.
The following complaints procedure should be used for all complaints, except those that are made against an employee of Vedere Institute. In these circumstances, the following process will follow:
If the complaint is about a person, the member of staff who is handling the complaint will encourage both parties to attend a face-to-face meeting if appropriate and to discuss the matter constructively with a view to resolving the complaint informally.
Vedere Institute is not obliged to report to the complainant any sanctions applied because of a complaint if reporting them would be deemed to be a breach of confidentiality.
Anonymous complaints will not normally be investigated. It will be at Vedere Institute’s discretion to decide whether a complaint should be investigated, and the findings will be kept confidential.